Crown Concierge Online Payment Terms & Conditions

1. Introduction

This Terms and Conditions Agreement (the “Agreement”) is entered into between Crown Concierge Ltd (referred to as “we,” “our,” or “us”) and the individual or entity receiving services from Crown Concierge Ltd (referred to as”you” or “your”). By signing this Agreement or using our services, you agree to be bound by the terms and conditions outlined herein.

2. Services

Crown Concierge Ltd agrees to provide the services (the “Services”) as specified in the service agreement or contract between the parties. The nature, scope, and duration of the Services will be defined in the corresponding service agreement.

3. Payment Terms

3.1 Payment Authorization: By providing your credit/debit card information, you authorize Crown Concierge Ltd to charge your card for the total amount due for the Services received.

3.2 Charges and Invoicing: You agree to pay all charges and fees in the currency specified in the service agreement. Invoices will be issued for the Services rendered, and payment is due according to the payment schedule agreed upon.

4. Prevention of Chargebacks and Complaints

4.1 Dispute Resolution: In the event of any disagreement or dispute regarding the Services rendered, you agree to notify Crown Concierge Ltd within five (5) days of the occurrence. Both parties will make good faith efforts to resolve any disputes through negotiation or mediation.

4.2 No Chargeback Policy: You agree not to initiate any charge backs against Crown Concierge Ltd for the Services received. If you have concerns or issues with the Services, you must follow the dispute resolution process outlined in this Agreement.

4.3 Covenant of Good Faith: You agree to act in good faith throughout the duration of this Agreement, and you will not make any false claims, statements, or misrepresentations with the intention of avoiding payment or defrauding Crown Concierge Ltd.

4. Refund Policy

Crown Concierge Ltd shall process refunds within ten (10) business days after investigation and dispute resolution.

5. Certification of Services

By signing this Agreement, you certify that you have received the Services from Crown Concierge Ltd as specified in the corresponding service agreement, and you are satisfied with the quality and completion of the Services.

6. Confidentiality

Any information shared during the provision of the Services will be treated as confidential and will not to third parties, except as required by law or with your express consent.

7. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Ghana, and any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in Ghana.

8. Amendment and Termination

Crown Concierge Ltd reserves the right to amend or modify this Agreement at any time by providing you with written notice. If you do not agree with the changes, you may terminate this Agreement by providing written notice to Crown Concierge Ltd.

9. Entire Agreement

This Agreement constitutes the entire understanding and agreement between the parties concerning the subject matter hereof and supersedes all prior and contemporaneous agreements, whether oral or written.

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